Your questions answered

Welcome to the Aw Shucks Ms Shan's DOT Q&A section, your resource for answers to common questions about our custom clothes and shoes. We're here to provide clarity and ensure a smooth ordering experience.

Frequently asked questions

At Aw Shucks Ms Shan's DOT, we understand you may have questions before, during, or after placing your custom order. We've compiled some of the most common inquiries to help you find the information you need quickly.

For the best care of your custom shirt, we recommend washing it inside out in cold water with a mild detergent. Tumble dry on low heat or hang dry to preserve the design and fabric quality.

While our custom shoes are designed for durability, we generally recommend avoiding excessive exposure to water to maintain the integrity of the design and materials. If they do get wet, allow them to air dry naturally.

Our turn-around time for custom orders is an estimated 7-14 business days. This allows us to craft each item with the attention to detail it deserves. Shipping times will vary depending on the carrier.

Our estimated turn-around time for custom orders is 7-14 business days. Please note that this is an estimate and does not include shipping time.

Shipping times can vary depending upon the carrier chosen and your location. Once your order is shipped, you will receive tracking information to monitor its progress.

Unfortunately, same-day services are not available for all our custom items. Due to the personalized nature of our products, each item requires specific production time to ensure quality.

You can find comprehensive details regarding our return policy on our dedicated Return Policy page.

Still have questions?

If you couldn't find the answer you were looking for, please don't hesitate to reach out to us. We're always happy to assist you with your custom clothes and shoe inquiries. Your satisfaction is our priority.

Your questions answered

Frequently asked questions

How do I wash my custom shirt?

Can my custom shoes get wet?

How long do I have to wait for my custom wear?

What is the estimated turn-around time for custom orders?

How do shipping times vary?

Are same-day services available for all services?

Where can I find more detailed information about your return policy?

Still have questions?